1. I am receiving e-mails but unable to send e-mails.
(I) You can reset the account by creating it again
(II) Send the Service Book.
To send a service book:
Go to Set Up ➡
e-mail account ➡
Click on the
e-mail A/C ➡
Go to Options
Send Service book
(III) Please check the SMTP settings in the BlackBerry setup or reconfigure the
(IV) In case of BES server, the user must consult with their IT team to check the
2. BBM is working in BlackBerry® but cannot access Internet.
To access data, you must have add-on bundle of BlackBerry®
Kindly check your Free Usage amount allowed on the bundled plan. Please refill the
bundled plan on BlackBerry® to have unlimited access to internet.
3. I have taken data services for BlackBerry® but internet is still
not working on it.
(I) Kindly check that EDGE is displayed in upper case at the right side of the screen
(II) Check that the data services option is not switched off.
(III) Check that the BlackBerry®
services are activated on your handset.
(IV) Low coverage area is a common problem that restricts a user to access Internet.
(V) ) Please also check if 3G is displayed in CAPS (Data While Roaming should be
4. How to turn on data roaming option in BlackBerry® ?
To turn on Data: Go to Settings ➡
Click Network and Connections ➡
Select Mobile Network and 'Turn On' Data. Go to Manage Connection
Network and connections
Mobile Network ➡
While Roaming ➡
* Settings differ as per handset model
5. My handset screen is showing 'SOS'.
SOS is reflected when the handset screen shows:
(I) "Invalid SIM" (Due to failure of SIM card registration or limited network connectivity.)
(II) Mobile Network is OFF (Search the network manually and turn the option for
international roaming ON again.)
6. Can we use BlackBerry® as modem?
can be used as a modem but it will be expensive
as the usage is charged per MB. However, Data tethering is not allowed and is not
counted in the free data pack.
7. I want to configure e-mail accounts on my BlackBerry® handset
in case of BES Server.
E-mail ID is automatically configured in BlackBerry®
case of BES Server.
8. I am unable to open attachments in e-mail.
Kindly check that your data package supports retrieving or downloading of e-mail
attachments. If yes, then check the compatibility of the attachment format as it
must be in .doc, .JPEG, .pdf, .txt, .ppx
9. I want to configure e-mail accounts on my BlackBerry® handset (BIS Server).
Please follow the below procedure to configure the e-mail ID:
(I) Go to "Setup" option in Main Menu & click on E-mail Setting/E-mail Account.
(II) Select "Internet Mail Account"
(III) Create your user ID and password to set-up your e-mail ID.
(IV) Select e-mail ID from Available Options (Gmail, Yahoo etc.) or click on 'Other'
button to set up your official e-mail ID.
(V) Read and accept the terms and conditions.
(VI) Enter your BlackBerry®
Handset PIN and IMEI and click Continue.
(VII) Enter Your Email Address & Password, then Click next.
(VIII) The email account will be set-up automatically. Once it is set up, you will
get a confirmation SMS for successful activation and an icon of e-mail account will
appear on main menu of the BlackBerry®
10. Can I get access to the mails that I received while travelling abroad after
returning to India?
Yes, you can get access to all the e-mails unless it is manually deleted.
11. I am travelling in three countries. Out of these three countries, I am unable
to access Internet in one country.
(I) Turn OFF and ON the network and search the network manually to access the internet.
(II) In country specific SIM card, check the APN Settings to access the internet.
12. My BlackBerry® device is showing the message "Invalid SIM".
This is due to the reason that the handset is network locked. You need to use MEP
code to unlock the BlackBerry®
device. Usually, the MEP code is provided
by the service provider. Otherwise, you can purchase the MEP code from any handset
outlet abroad at nominal charges.
13. I have taken 3G connection, but the browsing speed is less. Why?
It is due to low coverage area or due to multiple applications running at the background
resulting in slower speed.
14. How to manually select 3G network?
Go to Menu ➡
and Connections ➡
Select 3G Network
15. Why 3G connection is not working?
(I) Check if your device is compatible with 3G connection.
(II) Switch on the 3G on your device.
(III) 3G speed depends on network coverage. If the area doesn't cover 3G network,
the service will not work.
(IV) Check the APN Settings to access the internet.
(V) Switch off Bluetooth / Wi-Fi on your device.
(VI) Check on well-known websites (ex: google.com) to check internet connection/speed.
(Avoid using third party applications to test your internet connection/speed)
16. My mail forwarding feature is not working?
The mail forwarding service depends entirely on the user's server end. Hence, please
contact technical persons from your organisation to resolve this issue.
17. My handset screen shows "Insert SIM"
Please insert the SIM card properly. If the message still appears, there is a possibility
that your SIM card or handset is damaged.
18. I can't add an e-mail address.
(I) Verify that you have provided the correct information for your e-mail account.
(II) Verify if your e-mail service provider only allows you to access your e-mail
account using a browser on a computer, which might prevent you from adding your
(III) Verify if your email service provider requires you to subscribe to a premium
e-mail account to set up your account with the BlackBerry®
(IV) Verify if your email service provider requires you to turn on client access
(for example, POP) to set up your e-mail account with the BlackBerry Internet Service.
19. My e-mail address is not valid.
It is important to update the information every time in the e-mail set-up application
or on BlackBerry®
Internet Service website after changing the password
to validate your e-mail address.
20. How to receive e-mails in BlackBerry® ?
If you have BlackBerry®
6 or old version, use your password to start
receiving email messages. However, if you have BlackBerry®
ID to start receiving e-mail messages.
21. I can't create a user name and password for my BlackBerry® Internet Service
Internet Service account is associated with the
ID that you used to set up your BlackBerry®
7 Smartphone, therefore you cannot create a user name and password for your account.
You cannot use your BlackBerry®
ID to log in to your BlackBerry®
Internet Service account using a browser on a computer.
22. I don't remember the password for my BlackBerry® Internet Service
Go to BlackBerry®
Internet Service website
Select the 'Login' tab
Click on 'Forgot Password'. The password for your BlackBerry®
Internet Service account will be sent on your BlackBerry®
23. I don't know the user name for my Microsoft Outlook Web Access account.
Use login ID or network domain name and login ID to access your account. The login
ID is the username of the e-mail address. In some cases, this login ID could be
the login name that you use to log in to your organization's network. If you work
for an organisation that uses more than one network domain, the user name might
use the format domain\username.